Your residents are already talking. The only question is who they're hearing from.
Special assessments. Active litigation. A board under pressure and no communications strategy to speak of. In the silence between board meetings, residents fill in the story themselves, and it is rarely the true one.
We have handled resident communications through complex litigation: breaking down complicated legal narratives, simplifying them for residents, and keeping community support intact for associations in full crisis.
The communications counterpart to your association attorney.
Most boards communicate with residents the way they communicate with regulators: terse, formal, and only when legally required. It is the right instinct for liability, and the wrong instinct for trust. When residents receive nothing but notices, they assume the worst, and a vacuum of information gets filled with speculation, group chats, and whoever is loudest at the next meeting.
Crisis communications is one of Skye Co's core capabilities. We write and manage the resident-facing communications your association needs: newsletters, meeting recaps, FAQs, community-platform posts, and crisis messaging. Residents stay informed in plain language, on a predictable cadence, and the board never steps outside its legal footing. Where a story is ready for a wider audience, we also draw on a network of media partners to place it in the press, engaged according to the scope of the situation.
Every word we publish is written to stand beside your attorney's, not around it. Nothing goes to residents that hasn't been built to keep the board protected and the community informed at the same time.
Built to match the level of pressure your board is under.
Board Confidence Retainer
- Monthly resident newsletter
- Board meeting recaps
- Community-platform presence and monitoring
- Board positioning and reputation support
- Election communications
Escalation Management
- Everything in Board Confidence Retainer
- Crisis-ready messaging frameworks
- Issue-specific resident FAQs
- Narrative strategy and positioning
- Attorney-coordinated review of all materials
- 48-hour rapid-response drafting
- Media partner outreach available by scope
Active Crisis & Litigation
- Everything in Escalation Management
- Attorney-approved article series
- Media relations and inquiry management
- Media partner network for earned-press placement
- Social monitoring and response
- Proactive narrative management, coordinated with counsel
Chapter 11, South Florida
A South Florida condominium association entered Chapter 11 bankruptcy proceedings. With litigation underway and residents anxious about what it meant for their community, the board needed a way to keep residents informed without compromising the legal proceeding.
Skye Co has managed the resident communications program throughout the case, drafting and publishing roughly four attorney-approved articles per month, each coordinated with association counsel before release.
Throughout the engagement, communications remained strategically coordinated and fully aligned with legal counsel. By shaping the narrative with timely, accurate messaging, the Board maintained a consistent voice while the matter advanced through a meaningful stage of the litigation, ensuring residents received facts instead of speculation.
"These communications enabled residents to make informed decisions based on facts rather than rumors… rebuilding confidence in our leadership, and strengthening trust that our Board is working diligently in the best interests of the community."
Board President, South Florida Condominium Association
The people behind the strategy.
Giada holds dual degrees in marketing and management from Florida State University. She shapes narrative and business image online, with particular expertise in social media content strategy and digital marketing, and has generated over 3M organic impressions for the brands she's led.
Skye Co's senior partner holds an MBA from Babson College, with experience navigating complex litigation communications and a background serving Fortune 500 companies.
Together, we've turned complex litigation into clear communication and real momentum for the communities we serve.
You'll leave knowing where your community stands, and what to say next.
A focused conversation about your board's current situation, what's at stake, and the communications path forward.
Book a Time to Talk